Thank you for purchasing on

If you are not satisfied with your purchase, we are here to help.

Our products can be returned for a period of time ranging from the time of purchase up to 14 days after the date of receipt of the goods. The return can be replaced with a new product or you can receive a full refund.

To receive a refund, please ensure:

  1. that you have received the product within the last 14 days;
  2. that the product is in its original packaging;
  3. that the product is neither used nor damaged;
  4. to be in possession of the receipt, proof of purchase or purchase code;
  5. that you have obtained a return form from us;

Products that do not meet these characteristics will not be accepted.
Send the product in its original packaging with your proof of purchase and return form to:
Kronos Gallery, via San Marco, 21 – 38122 Trento (TN), Italy.

Shipping fees

The shipping costs for returning a product are non-refundable.
You will be held responsible for the payment of shipping costs and for the risk of loss or damage to the product during transport, from/to Kronos Gallery.

Damaged items

If any items are damaged, please contact us immediately for assistance.